TMC Weekly – Issue #1 – The Management Consultant

TMC Weekly – Issue #1

Insights, lessons, and leadership from The Management Consultant
Issue #1 — 29 June 2025

Business & Technology Insight

From Fragmented to Flowing: Why Integrated Systems Are the New Competitive Advantage

In sectors like utilities, healthcare, and housing, legacy systems are more than just clunky — they’re blockers to growth. Teams juggle CRMs, billing platforms, and spreadsheets in a constant game of digital duct-taping.

The future? Unified, cloud-native platforms that bring together quoting, billing, market ops, and customer data in one place. I’ve seen it firsthand with WaterCRM — productivity increases, user frustration drops, and strategic decisions get sharper.

💡 If you can’t see your whole business on one screen, you can’t manage it properly.

3 Things I’ve Learnt This Week

1. Clarity beats cleverness. A two-box diagram with one clear message lands harder than a fancy ten-layer flow.

2. Problems echo across sectors. The utility solution that inspired a rail project this week was a lightbulb moment.

3. Charity builds community. The Cooper Ball isn’t just about fundraising — it’s about people coming together with purpose.

Something Personal

The 1920s theme is in full swing for The Cooper Ball 2025 — we’ve locked in the venue, and it’s shaping up to be our most ambitious event yet. My daughter’s are already planning their outfit, and watching them get excited makes all the behind-the-scenes graft completely worth it.

Tool of the Week

ClickUp – A central hub for managing tasks, docs, projects, and goals.

I’ve been using it to streamline project oversight across multiple clients and internal ventures. The ability to switch between list, board, and Gantt views — plus chat, docs, and automation — means less switching between tools and more clarity in execution.

💡 Tip: Set up custom dashboards to track delivery progress across projects at a glance.

This Week's Challenge

What’s the one process in your business that everyone complains about — but no one owns?

Write it down. Share it with your team. See what ideas surface when the spotlight’s finally on it.

Quote of the Week

“In the middle of every difficulty lies opportunity.” — Albert Einstein