From Cost Centre to Value Driver: The New Role of IT in Utilities

By Chris | September 1, 2025 |

For decades, IT in utilities has been viewed as a cost centre — a necessary function to “keep the lights on” rather than a source of competitive advantage. But that perception is shifting fast. The pressure to decarbonise, digitise, and deliver better customer experiences is forcing utilities to rethink how they operate — and at…

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The Project the Client Hated — Until Japan Saw It and Everything Changed

By Chris | August 14, 2025 |

Some projects succeed quietly.Others succeed loudly.And then there are the rare ones that succeed somewhere else entirely before anyone realises what you were trying to do in the first place. Years ago, I worked with a major car manufacturer on redesigning their sales process for the UK market. The brief was clear enough: modernise the…

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The Forgotten Middle: Why Mid-Tier Consultancies Deliver the Best Results

By Chris | August 1, 2025 |

The consulting landscape is dominated by two extremes. At one end sit the global firms — vast, branded, and armed with frameworks for every scenario. At the other, the niche boutiques — agile, affordable, and deeply specialised. But in between lies what many clients overlook: the mid-tier consultancies — the firms large enough to deliver…

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What Working in the NHS During the Covid Response Taught Me About Humanity

By Chris | July 21, 2025 |

There are periods in your career you look back on and realise they reshaped you in ways you’re still understanding years later.For me, that time was during the height of Covid—working with London Ambulance Service as part of the response executive team. I’ve led difficult programmes.I’ve delivered under pressure.I’ve been part of complex operations. But…

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