Designing for Delivery: The Art of Practical Strategy
Most organisations don’t fail because they lack strategy — they fail because their strategies aren’t deliverable.
Across utilities, healthcare, transport, and the public sector, we see the same pattern: ambitious visions that stall in translation. Beautiful strategy decks gather dust while operational teams wrestle with legacy systems, unclear ownership, and outdated processes.
The problem isn’t thinking big. It’s failing to design for delivery.
1. The Strategy–Execution Gap
Strategy defines where you’re going. Delivery defines how you get there.
Between the two lies the execution gap — where intent evaporates.
This happens when:
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Strategy is designed in isolation from operations.
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Change plans focus on outputs, not outcomes.
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Technology, data, and people aren’t aligned from the start.
In consulting, we often find that organisations can articulate what needs to change, but not how it will work in practice. The art lies in turning ambition into architecture — translating vision into a Target Operating Model that actually functions.
2. Outcomes First, Solutions Later
Practical strategy starts by defining the outcomes you want to achieve — before talking about systems, processes, or structures.
Ask three questions early:
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What problem are we trying to solve?
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What evidence will prove success?
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What experience should customers or users have as a result?
Once outcomes are clear, you can design the operating model, processes, and technology to deliver them.
This keeps strategy anchored in value, not vanity.
3. Bridging Strategy, Process, and Technology
True transformation happens at the intersection of three elements:
business intent, process design, and technology enablement.
Too often, these are treated as separate domains — with strategists, process analysts, and technologists working in parallel silos. The result is disjointed design and painful delivery.
A practical strategy brings these disciplines together in one design conversation.
You don’t define a digital strategy — you define a strategy for a digital world.
4. Designing for Adaptability
Strategies that last are the ones designed to evolve. In a world of regulatory shifts, market disruption, and new technologies, rigidity is a liability.
A deliverable strategy should include built-in adaptability:
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Modular design principles for systems and processes.
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Clear governance to reprioritise without reauthorising everything.
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Continuous learning loops based on operational feedback.
It’s not about predicting change; it’s about preparing to adapt.
5. The Role of the Operating Model
Your Target Operating Model (TOM) is the bridge between vision and reality. It translates strategy into how people, process, technology, and data combine to deliver outcomes.
But too many TOMs are designed like blueprints — static, rigid, and theoretical. The best ones are living frameworks that evolve as the organisation learns.
A strong TOM defines:
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How value flows across the business.
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Who owns what decisions.
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How technology and data enable operations.
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How success is measured and sustained.
When strategy and TOM are co-designed, delivery becomes inevitable — not aspirational.
6. Culture: The Hidden Accelerator
Even the most elegant strategy will fail if culture isn’t aligned.
If people don’t understand why the change matters or don’t trust the leadership driving it, progress stalls.
Designing for delivery means designing for people:
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Build trust early through transparency.
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Empower decision-making at the right levels.
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Reinforce new behaviours through data and recognition.
Culture is the engine oil of strategy — invisible when it’s working, destructive when it’s not.
7. The Three-Lens Model
In practical strategy design, I often use what I call the three-lens model:
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Business Lens: What outcomes and capabilities do we need?
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Technology Lens: What systems and data will enable them?
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People Lens: What skills, structures, and behaviours must change?
Every initiative should be stress-tested through all three lenses.
If one is missing, delivery risk multiplies.
8. Measuring Success in Real Terms
Strategic delivery should be measurable — not just in milestones, but in impact. Too many organisations track completion, not contribution.
Instead, measure:
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Time to value
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Adoption and behavioural change
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Customer or citizen impact
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Reduction in process friction or error rates
When delivery metrics connect directly to strategic outcomes, governance becomes meaningful, not mechanical.
9. The Consultant’s Role: Bridge, Not Buffer
Consultants shouldn’t be strategy authors or delivery managers — they should be translators.
Our value lies in bridging thinking and doing, helping clients design strategies that teams can actually deliver and sustain.
That means engaging at every level — from boardroom to back office — ensuring that design decisions are grounded in operational reality.
A strategy that can’t be executed isn’t visionary; it’s incomplete.
Final Thought
Practical strategy isn’t about scaling back ambition — it’s about increasing its chances of success.
When organisations design for delivery, they close the gap between vision and value.
The best strategies don’t live in slide decks — they live in daily decisions, empowered teams, and measurable outcomes.
And that’s where transformation truly begins.
