Projects - The Management Consultant

Utilities

Market Entry Assurance in the UK Retail Water Market – Navigating Compliance and Operational Readiness

Entering the UK retail water market is no small feat. The regulatory landscape is complex, operational demands are high, and ensuring a smooth market entry requires rigorous preparation. For new entrants, the key challenge is not just securing a licence but proving they have the systems, processes, and governance in place to operate effectively from day one. I provide market entry assurance, helping organisations navigate the required steps to gain approval while ensuring they are fully prepared for the realities of competition in the non-household water market.

Housing

Interim Leadership in Governance and Procurement: Ensuring Seamless Transition and Delivery

In an interim leadership role, I worked closely with the executive team to facilitate and establish governance with third-party suppliers. This involved overseeing the end-to-end procurement and delivery of both software and hardware solutions, as well as implementing new delivery methodologies and processes. Given the nature of the interim position, I had to quickly adapt to the business’s needs, ensure rapid implementation, and provide full documentation for a smooth handover to the business-as-usual (BAU) team.

Housing

Compliance Programme Remediation: Bringing Overdue Projects Back on Track

In my role as the lead for a Compliance Programme remediation, I was tasked with managing the recovery of a highly challenging initiative consisting of 13 projects—all of which were over budget and months behind schedule. The programme had reached a critical point, with business stakeholders and third-party suppliers increasingly frustrated by delays and lack of progress. Through decisive action, I was able to regain control of the programme, rebuild relationships, and ensure future success. Here’s how I achieved those results.

Housing

CRM Application & Integration: Driving Discovery, Scoping, and Successful Procurement

As the project lead for a CRM Application & Integration initiative, I managed a team of Business Analysts through the discovery and scoping phases of the project. The objective was to deliver a comprehensive solution for the business by understanding its needs across multiple departments and ensuring a robust procurement and integration process. This was a complex project involving extensive cross-departmental collaboration, stakeholder engagement, and third-party supplier management. Below is a summary of the key achievements and the steps taken to deliver a successful CRM application and integration.

Utilities

CRM Implementation Programme Recovery: Successfully Bringing a Failing Project Back on Track

I was brought in to recover a CRM implementation programme that had been in delivery for 12 months but was running significantly over budget and was six months behind schedule. This project was crucial, as it involved meeting regulatory requirements tied to business operations. The multiple workstreams—spanning billing, contact center upgrades and separation, and regulatory integration—needed to be delivered within tight deadlines to avoid severe consequences, including regulatory fines and restrictions on trading in a newly formed market.

Other

Business Process Review and Documentation: Driving Clarity and Strategic Planning

Tasked with managing the review and documentation of a company’s current business processes within a strict 90-day timeframe. This project required not only a deep understanding of process analysis but also the ability to provide consultancy to the Programme Office and Management on best practices in planning and methodology. The key challenge was to deliver actionable insights and a comprehensive roadmap for the future while ensuring that all documentation adhered to the highest quality standards. Below is a summary of the key achievements and how they contributed to the project’s overall success.

Telecoms

Successful Recovery and Delivery of Legacy System Migration to Microsoft Dynamics CRM 2015

I was brought in to manage and recover a complex project involving the migration from multiple legacy systems to a customized Microsoft Dynamics CRM. This migration also required the integration of a contact center and social media portals. The project was at a critical stage when I took over, with significant gaps in documentation and challenges in data migration. My responsibility was to ensure that the project was brought back on track, deliver key milestones, and maintain open communication with stakeholders. Below, I outline the key achievements and approach that contributed to the successful delivery of this program.

Transportation

Delivering Business Change Projects: A Hands-On Approach to Transformation

In my recent project I focused on delivering business change projects, I was required to bring a hands-on approach, leveraging my commercial awareness and strong people management skills. Taking ownership of complex, multifaceted projects, I worked closely with teams and stakeholders based in multiple locations, ensuring alignment across various business functions.

Other

Data Migration and Integration: Consolidating Data for Recruitment Industry Efficiency

I recently led a Data Migration and Integration project within the recruitment industry, which involved migrating 30 separate data sources into a single consolidated source. This 10-month project aimed to streamline data operations, enable continuous integration, and improve overall data management efficiency. By adopting Agile/Scrum methodologies and leveraging various technologies, we successfully completed the migration and ensured seamless, ongoing integration of data into the new system.

Transportation

Project Delivery Restructure: Streamlining Global Operations

In a recent engagement as a Management Consultant, I led a successful project delivery restructure for an automotive client, consolidating over 30 global projects across four key clients into a simplified and streamlined setup.

Other

How I Delivered a Successful eCommerce Site: Key Lessons and Best Practices

Delivering a robust eCommerce site in the retail industry requires careful planning, clear communication, and a deep understanding of both the technical and business requirements.

Finance

Delivering a Mobile Money Transfer Application: Key Steps and Success Factors

Led the successful delivery of a Mobile Money Transfer application, focusing on both software development and infrastructure migration.

Finance

Delivering a Payroll Software & Process Implementation: Transforming Operations for Efficiency and Growth

I led the successful implementation of a new payroll software solution, replacing multiple legacy systems that serviced over 3,500 workers on a weekly basis.