Portfolio
Projects
A selection of consulting projects spanning multiple industries, delivering innovative solutions built on proven expertise.
SD-WAN Network Transformation: Migrating 192 Sites from MPLS to SD-WAN
I delivered an end-to-end network transformation programme, migrating 192 sites from legacy MPLS to a modern SD-WAN architecture, including supplier coordination, phased rollout, and operational transition to internal support.
Read more
Operational and Technology Improvement: Enhancing Billing, Data Integrity and Reporting
I delivered integrated workstreams improving billing accuracy, data integrity, process efficiency, and reporting through coordinated system and operational changes within a regulated utilities environment.
Read more
Market Entry Assurance in the UK Retail Water Market – Navigating Compliance and Operational Readiness
Entering the UK retail water market is no small feat. The regulatory landscape is complex, operational demands are high, and ensuring a smooth market entry requires rigorous preparation. For new entrants, the key challenge is not just securing a licence but proving they have the systems, processes, and governance in place to operate effectively from day one. I provide market entry assurance, helping organisations navigate the required steps to gain approval while ensuring they are fully prepared for the realities of competition in the non-household water market.
Read more
M365 Digital Workplace Transformation for Clinical and Corporate Environments
I delivered a phased rollout of Microsoft 365 across clinical and corporate environments, encompassing security hardening, data migration, user adoption, and full service transition.
Read more
Strategic Outline Case for Electronic Patient Record Programme
I developed the strategic outline case, delivery model, and workstream structure to secure funding for a multi-year Electronic Patient Record implementation within a healthcare trust.
Read more
Covid Testing Integration: Connecting Pathology Systems to National Testing Infrastructure
I delivered the integration between pathology laboratory information management systems and national Covid testing platforms, coordinating suppliers and ensuring data flow integrity under emergency timelines.
Read more
HPV and Cervical Screening National Rollout Across 1200 GP Practices
I delivered the national rollout of HPV primary screening across approximately 1,200 GP practices, including system deployment, integration, training, and operational support.
Read more
Data Centre and Network Migration for a Regulated Utilities Provider
I delivered a cloud migration and network modernisation programme for a utilities provider, including infrastructure migration, WAN/LAN updates, and supplier coordination.
Read more
IT Delivery Portfolio: Managing 5 Programmes and 24 Projects
I led the delivery of a portfolio comprising five programmes and twenty-four projects with a combined budget of approximately ÂŁ4 million, spanning infrastructure, clinical systems, telephony, and cyber security initiatives under a unified governance model.
Read more
Covid-19 Emergency Response: Rapid Mobilisation of Critical Infrastructure
I delivered rapid mobilisation of call centres, remote working capabilities, clinical system integrations, and infrastructure for emergency hospital facilities under unprecedented emergency conditions.
Read more
Digital and Infrastructure Transformation Across 76 Sites
I delivered a comprehensive digital and infrastructure transformation programme including network refresh, WiFi rollout across 76 sites, telephony upgrades, and digital workplace enhancements.
Read more
CRM Application & Integration: Driving Discovery, Scoping, and Successful Procurement
As the project lead for a CRM Application & Integration initiative, I managed a team of Business Analysts through the discovery and scoping phases of the project. The objective was to deliver a comprehensive solution for the business by understanding its needs across multiple departments and ensuring a robust procurement and integration process. This was a complex project involving extensive cross-departmental collaboration, stakeholder engagement, and third-party supplier management. Below is a summary of the key achievements and the steps taken to deliver a successful CRM application and integration.
Read more
Compliance Programme Remediation: Bringing Overdue Projects Back on Track
In my role as the lead for a Compliance Programme remediation, I was tasked with managing the recovery of a highly challenging initiative consisting of 13 projects—all of which were over budget and months behind schedule. The programme had reached a critical point, with business stakeholders and third-party suppliers increasingly frustrated by delays and lack of progress. Through decisive action, I was able to regain control of the programme, rebuild relationships, and ensure future success. Here's how I achieved those results.
Read more
Interim Leadership in Governance and Procurement: Ensuring Seamless Transition and Delivery
In an interim leadership role, I worked closely with the executive team to facilitate and establish governance with third-party suppliers. This involved overseeing the end-to-end procurement and delivery of both software and hardware solutions, as well as implementing new delivery methodologies and processes. Given the nature of the interim position, I had to quickly adapt to the business's needs, ensure rapid implementation, and provide full documentation for a smooth handover to the business-as-usual (BAU) team.
Read more
CRM Implementation Programme Recovery: Successfully Bringing a Failing Project Back on Track
I was brought in to recover a CRM implementation programme that had been in delivery for 12 months but was running significantly over budget and was six months behind schedule. This project was crucial, as it involved meeting regulatory requirements tied to business operations. The multiple workstreams—spanning billing, contact center upgrades and separation, and regulatory integration—needed to be delivered within tight deadlines to avoid severe consequences, including regulatory fines and restrictions on trading in a newly formed market.
Read more
Business Process Review and Documentation: Driving Clarity and Strategic Planning
Tasked with managing the review and documentation of a company's current business processes within a strict 90-day timeframe. This project required not only a deep understanding of process analysis but also the ability to provide consultancy to the Programme Office and Management on best practices in planning and methodology. The key challenge was to deliver actionable insights and a comprehensive roadmap for the future while ensuring that all documentation adhered to the highest quality standards. Below is a summary of the key achievements and how they contributed to the project's overall success.
Read more
Programme Roadmap Development: Building a 24-Month Strategic Delivery Plan
I produced a comprehensive 24-month delivery roadmap aligning business priorities, process improvements, and programme planning to provide strategic direction and delivery confidence.
Read more
Successful Recovery and Delivery of Legacy System Migration to Microsoft Dynamics CRM 2015
I was brought in to manage and recover a complex project involving the migration from multiple legacy systems to a customized Microsoft Dynamics CRM. This migration also required the integration of a contact center and social media portals. The project was at a critical stage when I took over, with significant gaps in documentation and challenges in data migration. My responsibility was to ensure that the project was brought back on track, deliver key milestones, and maintain open communication with stakeholders. Below, I outline the key achievements and approach that contributed to the successful delivery of this program.
Read more
Data Migration Strategy: Designing and Executing Large-Scale Data Transitions
I designed and executed a comprehensive data migration strategy including data cleansing, validation, and issue resolution to support a major system transformation programme.
Read more
Contact Centre and Social Media Integration for Improved Customer Engagement
I delivered the integration of CRM with contact centre and social media platforms to improve customer interaction capability and provide a unified view of customer communications.
Read more
Delivering Business Change Projects: A Hands-On Approach to Transformation
In my recent project I focused on delivering business change projects, I was required to bring a hands-on approach, leveraging my commercial awareness and strong people management skills. Taking ownership of complex, multifaceted projects, I worked closely with teams and stakeholders based in multiple locations, ensuring alignment across various business functions.
Read more
API Recovery: Stabilising and Delivering a Failing API Programme
I recovered a failing API delivery programme by rebaselining milestones, strengthening governance, and restructuring the delivery approach to restore confidence and achieve successful outcomes.
Read more
Website Enhancement: Improving the Customer Sign-Up Journey
I delivered improvements to the customer sign-up journey and platform functionality, enhancing user experience and increasing conversion rates for a loyalty-based digital platform.
Read more
Time Tracking System Migration to an Improved Platform
I delivered the migration of an internal time tracking system to an improved platform, ensuring data integrity, user adoption, and minimal disruption to business operations.
Read more
Loyalty Integration: Enabling Partner Promotions Through System Integration
I delivered partner system integrations enabling new loyalty promotions and customer offerings, connecting external partner platforms to the core loyalty engine.
Read more
Delivering a Payroll Software & Process Implementation: Transforming Operations for Efficiency and Growth
I led the successful implementation of a new payroll software solution, replacing multiple legacy systems that serviced over 3,500 workers on a weekly basis.
Read more
Delivering a Mobile Money Transfer Application: Key Steps and Success Factors
Led the successful delivery of a Mobile Money Transfer application, focusing on both software development and infrastructure migration.
Read more
How I Delivered a Successful eCommerce Site: Key Lessons and Best Practices
Delivering a robust eCommerce site in the retail industry requires careful planning, clear communication, and a deep understanding of both the technical and business requirements.
Read more
Infrastructure Migration: Transitioning from Offshore to UK-Based Data Centres
I delivered the migration of critical business systems from offshore hosting to UK-based data centres, improving performance, compliance, and operational control.
Read more
Project Delivery Restructure: Streamlining Global Operations
In a recent engagement as a Management Consultant, I led a successful project delivery restructure for an automotive client, consolidating over 30 global projects across four key clients into a simplified and streamlined setup.
Read more
Data Migration and Integration: Consolidating Data for Recruitment Industry Efficiency
I recently led a Data Migration and Integration project within the recruitment industry, which involved migrating 30 separate data sources into a single consolidated source. This 10-month project aimed to streamline data operations, enable continuous integration, and improve overall data management efficiency. By adopting Agile/Scrum methodologies and leveraging various technologies, we successfully completed the migration and ensured seamless, ongoing integration of data into the new system.
Read more
Delivery Model Transformation: Restructuring Project Management for Client Alignment
I implemented a new project management structure aligning delivery to client ownership rather than project allocation, transforming how the organisation managed and delivered its portfolio.
Read more
Bespoke CRM Implementation for Client and Delivery Management
I delivered a bespoke CRM solution to support client and delivery management processes, providing the organisation with improved visibility, reporting, and operational efficiency.
Read more
Early Career CRM Deployments Across Recruitment and Business Environments
I delivered multiple early-stage CRM deployments across recruitment and business environments, building foundational expertise in customer relationship management systems and implementation methodologies.
Read more
Software Development Project Delivery: Building Bespoke Applications
I delivered bespoke applications and system enhancements across multiple organisations, combining hands-on development with project management to ensure successful outcomes.
Read more
Freelance Web Development: Design, Build and Deployment
I delivered freelance web solutions including design, build, and deployment for a range of clients, developing skills in full-stack web development and client management.
Read more
SD-WAN Network Transformation: Migrating 192 Sites from MPLS to SD-WAN
I delivered an end-to-end network transformation programme, migrating 192 sites from legacy MPLS to a modern SD-WAN architecture, including supplier coordination, phased rollout, and operational transition to internal support.
Read more
Operational and Technology Improvement: Enhancing Billing, Data Integrity and Reporting
I delivered integrated workstreams improving billing accuracy, data integrity, process efficiency, and reporting through coordinated system and operational changes within a regulated utilities environment.
Read more
Market Entry Assurance in the UK Retail Water Market – Navigating Compliance and Operational Readiness
Entering the UK retail water market is no small feat. The regulatory landscape is complex, operational demands are high, and ensuring a smooth market entry requires rigorous preparation. For new entrants, the key challenge is not just securing a licence but proving they have the systems, processes, and governance in place to operate effectively from day one. I provide market entry assurance, helping organisations navigate the required steps to gain approval while ensuring they are fully prepared for the realities of competition in the non-household water market.
Read more
M365 Digital Workplace Transformation for Clinical and Corporate Environments
I delivered a phased rollout of Microsoft 365 across clinical and corporate environments, encompassing security hardening, data migration, user adoption, and full service transition.
Read more
Strategic Outline Case for Electronic Patient Record Programme
I developed the strategic outline case, delivery model, and workstream structure to secure funding for a multi-year Electronic Patient Record implementation within a healthcare trust.
Read more
Covid Testing Integration: Connecting Pathology Systems to National Testing Infrastructure
I delivered the integration between pathology laboratory information management systems and national Covid testing platforms, coordinating suppliers and ensuring data flow integrity under emergency timelines.
Read more
HPV and Cervical Screening National Rollout Across 1200 GP Practices
I delivered the national rollout of HPV primary screening across approximately 1,200 GP practices, including system deployment, integration, training, and operational support.
Read more
Data Centre and Network Migration for a Regulated Utilities Provider
I delivered a cloud migration and network modernisation programme for a utilities provider, including infrastructure migration, WAN/LAN updates, and supplier coordination.
Read more
IT Delivery Portfolio: Managing 5 Programmes and 24 Projects
I led the delivery of a portfolio comprising five programmes and twenty-four projects with a combined budget of approximately ÂŁ4 million, spanning infrastructure, clinical systems, telephony, and cyber security initiatives under a unified governance model.
Read more
Covid-19 Emergency Response: Rapid Mobilisation of Critical Infrastructure
I delivered rapid mobilisation of call centres, remote working capabilities, clinical system integrations, and infrastructure for emergency hospital facilities under unprecedented emergency conditions.
Read more
Digital and Infrastructure Transformation Across 76 Sites
I delivered a comprehensive digital and infrastructure transformation programme including network refresh, WiFi rollout across 76 sites, telephony upgrades, and digital workplace enhancements.
Read more
CRM Application & Integration: Driving Discovery, Scoping, and Successful Procurement
As the project lead for a CRM Application & Integration initiative, I managed a team of Business Analysts through the discovery and scoping phases of the project. The objective was to deliver a comprehensive solution for the business by understanding its needs across multiple departments and ensuring a robust procurement and integration process. This was a complex project involving extensive cross-departmental collaboration, stakeholder engagement, and third-party supplier management. Below is a summary of the key achievements and the steps taken to deliver a successful CRM application and integration.
Read more
Compliance Programme Remediation: Bringing Overdue Projects Back on Track
In my role as the lead for a Compliance Programme remediation, I was tasked with managing the recovery of a highly challenging initiative consisting of 13 projects—all of which were over budget and months behind schedule. The programme had reached a critical point, with business stakeholders and third-party suppliers increasingly frustrated by delays and lack of progress. Through decisive action, I was able to regain control of the programme, rebuild relationships, and ensure future success. Here's how I achieved those results.
Read more
Interim Leadership in Governance and Procurement: Ensuring Seamless Transition and Delivery
In an interim leadership role, I worked closely with the executive team to facilitate and establish governance with third-party suppliers. This involved overseeing the end-to-end procurement and delivery of both software and hardware solutions, as well as implementing new delivery methodologies and processes. Given the nature of the interim position, I had to quickly adapt to the business's needs, ensure rapid implementation, and provide full documentation for a smooth handover to the business-as-usual (BAU) team.
Read more
CRM Implementation Programme Recovery: Successfully Bringing a Failing Project Back on Track
I was brought in to recover a CRM implementation programme that had been in delivery for 12 months but was running significantly over budget and was six months behind schedule. This project was crucial, as it involved meeting regulatory requirements tied to business operations. The multiple workstreams—spanning billing, contact center upgrades and separation, and regulatory integration—needed to be delivered within tight deadlines to avoid severe consequences, including regulatory fines and restrictions on trading in a newly formed market.
Read more
Business Process Review and Documentation: Driving Clarity and Strategic Planning
Tasked with managing the review and documentation of a company's current business processes within a strict 90-day timeframe. This project required not only a deep understanding of process analysis but also the ability to provide consultancy to the Programme Office and Management on best practices in planning and methodology. The key challenge was to deliver actionable insights and a comprehensive roadmap for the future while ensuring that all documentation adhered to the highest quality standards. Below is a summary of the key achievements and how they contributed to the project's overall success.
Read more
Programme Roadmap Development: Building a 24-Month Strategic Delivery Plan
I produced a comprehensive 24-month delivery roadmap aligning business priorities, process improvements, and programme planning to provide strategic direction and delivery confidence.
Read more
Successful Recovery and Delivery of Legacy System Migration to Microsoft Dynamics CRM 2015
I was brought in to manage and recover a complex project involving the migration from multiple legacy systems to a customized Microsoft Dynamics CRM. This migration also required the integration of a contact center and social media portals. The project was at a critical stage when I took over, with significant gaps in documentation and challenges in data migration. My responsibility was to ensure that the project was brought back on track, deliver key milestones, and maintain open communication with stakeholders. Below, I outline the key achievements and approach that contributed to the successful delivery of this program.
Read more
Data Migration Strategy: Designing and Executing Large-Scale Data Transitions
I designed and executed a comprehensive data migration strategy including data cleansing, validation, and issue resolution to support a major system transformation programme.
Read more
Contact Centre and Social Media Integration for Improved Customer Engagement
I delivered the integration of CRM with contact centre and social media platforms to improve customer interaction capability and provide a unified view of customer communications.
Read more
Delivering Business Change Projects: A Hands-On Approach to Transformation
In my recent project I focused on delivering business change projects, I was required to bring a hands-on approach, leveraging my commercial awareness and strong people management skills. Taking ownership of complex, multifaceted projects, I worked closely with teams and stakeholders based in multiple locations, ensuring alignment across various business functions.
Read more
API Recovery: Stabilising and Delivering a Failing API Programme
I recovered a failing API delivery programme by rebaselining milestones, strengthening governance, and restructuring the delivery approach to restore confidence and achieve successful outcomes.
Read more
Website Enhancement: Improving the Customer Sign-Up Journey
I delivered improvements to the customer sign-up journey and platform functionality, enhancing user experience and increasing conversion rates for a loyalty-based digital platform.
Read more
Time Tracking System Migration to an Improved Platform
I delivered the migration of an internal time tracking system to an improved platform, ensuring data integrity, user adoption, and minimal disruption to business operations.
Read more
Loyalty Integration: Enabling Partner Promotions Through System Integration
I delivered partner system integrations enabling new loyalty promotions and customer offerings, connecting external partner platforms to the core loyalty engine.
Read more
Delivering a Payroll Software & Process Implementation: Transforming Operations for Efficiency and Growth
I led the successful implementation of a new payroll software solution, replacing multiple legacy systems that serviced over 3,500 workers on a weekly basis.
Read more
Delivering a Mobile Money Transfer Application: Key Steps and Success Factors
Led the successful delivery of a Mobile Money Transfer application, focusing on both software development and infrastructure migration.
Read more
How I Delivered a Successful eCommerce Site: Key Lessons and Best Practices
Delivering a robust eCommerce site in the retail industry requires careful planning, clear communication, and a deep understanding of both the technical and business requirements.
Read more
Infrastructure Migration: Transitioning from Offshore to UK-Based Data Centres
I delivered the migration of critical business systems from offshore hosting to UK-based data centres, improving performance, compliance, and operational control.
Read more
Project Delivery Restructure: Streamlining Global Operations
In a recent engagement as a Management Consultant, I led a successful project delivery restructure for an automotive client, consolidating over 30 global projects across four key clients into a simplified and streamlined setup.
Read more
Data Migration and Integration: Consolidating Data for Recruitment Industry Efficiency
I recently led a Data Migration and Integration project within the recruitment industry, which involved migrating 30 separate data sources into a single consolidated source. This 10-month project aimed to streamline data operations, enable continuous integration, and improve overall data management efficiency. By adopting Agile/Scrum methodologies and leveraging various technologies, we successfully completed the migration and ensured seamless, ongoing integration of data into the new system.
Read more
Delivery Model Transformation: Restructuring Project Management for Client Alignment
I implemented a new project management structure aligning delivery to client ownership rather than project allocation, transforming how the organisation managed and delivered its portfolio.
Read more
Bespoke CRM Implementation for Client and Delivery Management
I delivered a bespoke CRM solution to support client and delivery management processes, providing the organisation with improved visibility, reporting, and operational efficiency.
Read more
Early Career CRM Deployments Across Recruitment and Business Environments
I delivered multiple early-stage CRM deployments across recruitment and business environments, building foundational expertise in customer relationship management systems and implementation methodologies.
Read more
Software Development Project Delivery: Building Bespoke Applications
I delivered bespoke applications and system enhancements across multiple organisations, combining hands-on development with project management to ensure successful outcomes.
Read more
Freelance Web Development: Design, Build and Deployment
I delivered freelance web solutions including design, build, and deployment for a range of clients, developing skills in full-stack web development and client management.
Read more